Refund Policy

14-day money-back guarantee

If WACompanion Pro is not right for you, email us within 14 days of a charge and we will refund it in full — no detailed justification required, just tell us what did not work so we can improve. This applies to your first payment and to any renewal, including a yearly renewal you did not expect. The same 14 days apply to a Reminiscent purchase.

Free trial and cancelling

The yearly plan starts with a 7-day free trial, and a card is required. Cancel before the trial ends and you pay nothing. The 14 days above are counted from the first charge, which happens when the trial ends.

You can cancel a subscription at any time, using the link in your Creem receipt emails or by emailing us. Cancelling stops all future charges, and you keep Pro until the end of the period you have already paid for. Cancelling does not by itself refund the current period: if you are within 14 days of a charge, ask for a refund as well.

When a subscription ends (cancelled, refunded or unpaid), the desktop app returns to the free limits. Your data stays on your device and we never delete it.

Your statutory rights come first

This policy is offered in addition to your legal rights, never instead of them. Nothing here takes away a right you cannot contractually give up.

If you are a consumer in the UK or EU, you normally have a statutory 14-day right to cancel a distance purchase of digital content. Where you have asked for immediate access and acknowledged that this ends that right, it may not apply — but our own 14-day guarantee above deliberately gives you the same window regardless, so you are no worse off either way.

If your purchase is faulty, not as described, or does not work as it should, you may be entitled to a repair, replacement or refund under consumer law well beyond 14 days. Tell us and we will put it right.

Your license key after a refund

A WACompanion Pro license key is tied to your subscription. An approved refund ends the subscription and deactivates the key: you stop being able to activate Pro with it, and the app returns to the free limits. For Reminiscent, a refund deactivates the key it was issued for. Neither affects any other purchase you have made.

How to request a refund

Email hello@cleverworkaround.com with the email address you used at checkout and your order number (in your Creem receipt email). We aim to respond within 2 business days.

How refunds are processed

All payments are handled by Creem, our merchant of record. Approved refunds are issued back to your original payment method through Creem and may take 5–10 business days to appear, depending on your bank or card provider.

Refunds are made of the full amount you were charged, including any VAT or sales tax Creem collected at checkout. We do not deduct a processing fee.

Please talk to us before filing a chargeback

If something has gone wrong — a charge you did not expect, a license key that will not activate, a feature that is not working — email us first. We can almost always resolve it faster than your bank can, and a refund from us usually lands sooner than a disputed chargeback.

A chargeback filed without contacting us can cause the license to be deactivated automatically while the dispute is open, which helps nobody. We will always give you a fair hearing.

If we discontinue an app

If we discontinue WACompanion Pro, we will give at least 30 days' notice by email and refund the unused part of any period you have already paid for. Your data stays on your device and the Export option keeps working. If you paid within the last 14 days and have not had the chance to use it, the money-back guarantee above still applies. See section 8 of the Terms of Service.

Free products

The WACompanion Chrome extension and the Reminiscent Chrome extension never require payment, so there is nothing to refund on either of those.

Abuse

We reserve the right to decline refund requests that show a pattern of abuse (for example, repeated buy-then-refund cycles on the same license, or a refunded key that keeps getting re-activated) and to revoke access in those cases. This does not affect your statutory rights.

Contact

Anything unclear? Email hello@cleverworkaround.com or use the form on Support page.